Cancellation policy

Purchase Options Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions:

  • When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.
  • Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.
  • Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
  • If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
  • See our returns policy for more details on returns and refunds.

Pre-orders:

  • When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
  • You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try Before You Buy:

  • When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
  • If you decide to return the item within the trial period, please follow our return instructions. See our returns policy for more details on returns and refunds.

Order Cancellations:

  • Orders may be cancelled within [specific time frame, e.g., 1 hour] of placing the order, provided the order has not yet been processed or shipped. To request a cancellation, please contact our customer support team immediately at [your contact information].
  • Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may need to follow our return policy to return the items for a refund or exchange.

Custom or Personalized Orders:

  • Custom or personalized orders cannot be cancelled once they have been processed. Please review your custom order details carefully before confirming your purchase.

Refunds for Cancelled Orders:

  • If your order or subscription cancellation request is approved, a refund will be issued to the original payment method used for the purchase. Please allow [number of days, e.g., 5-10 business days] for the refund to be processed and appear on your statement.

Contact Us:

  • If you have any questions about our cancellation policy or need assistance with cancelling an order, please contact us at support@pickleballist.com. Our customer support team is here to help.