Shipping policy

Order Processing and Shipping:

  • We aim to process and ship all orders on the same day, provided the order is placed before [specific cut-off time, e.g., 2 PM PST]. Orders placed after the cut-off time or on weekends and holidays will be processed the next business day.
  • We use the most cost-effective shipping method available to ensure that we can offer competitive pricing to our customers. This may include services from various carriers such as USPS, UPS, FedEx, or other reliable shipping companies.

Shipping Rates:

  • Shipping costs are calculated at checkout based on the destination and the weight and dimensions of the items purchased. In some cases, we may offer flat rate or free shipping promotions, which will be clearly indicated on our website.

Delivery Times:

  • Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guarantees. Delays may occur due to unforeseen circumstances such as inclement weather, natural disasters, or carrier delays.

Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status of your shipment.

Shipping Destinations:

  • We currently ship to addresses within [list countries/regions]. Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

International Shipping:

  • International shipments may be subject to customs duties, taxes, and fees which are the responsibility of the recipient. We are not responsible for any delays caused by customs processing.

Lost, Damaged, or Stolen Packages:

  • While we take great care in packaging and shipping your items, we are not responsible for lost, damaged, or stolen packages once they have been handed over to the carrier. If you encounter an issue with your shipment, please contact the carrier directly using the tracking information provided. If you need further assistance, please contact our customer support team, and we will do our best to help resolve the issue.

Returns and Exchanges:

  • Please refer to our Return Policy for information on how to handle returns and exchanges.

Contact Us:

  • If you have any questions about our shipping policy or need assistance with your order, please contact us at support@pickleballist.com